MUNICH, GERMANY–(Marketwired – Apr 4, 2017) – Today B2X, the leading provider of end-to-end customer care solutions for mobile and IoT devices, announced a new collaboration with the international smartphone manufacturer Nubia in the US. It was only in February that both companies announced their after-sales partnership for the Indian market. The continuation of the collaboration in North America is now the second step taken by the successful strategic partnership for excellent smartphone service between B2X and Nubia.
In January 2017, Nubia entered the US market with its flagship model Z11 and the smaller Z11 mini. The smartphone models are currently sold through online stores including Amazon.com and Newegg, with plans to open further sales channels later this year. B2X is supporting Nubia in its expansion to international markets. Through its global presence in more than 140 countries and a nationwide network of over 500 trusted service partners, B2X offers a customer care solution for smartphones and consumer IoT devices in nearly every region of the world.
Nubia, headquartered in China, has revolutionized the smartphone industry in recent years. The company was the first manufacturer to implement a rounded design without a bezel and to introduce new technology for mobile photography. Nubia has ambitious growth plans, and its entry into the North American market is an important milestone in the company’s goal to become one of the world’s leading mobile brands.
Together, Nubia and B2X offer an excellent service experience right from the start. Nubia customers who have a question about their device or need a repair can contact customer care at any time via the support website http://www.nubia.com/us/support.php. Questions regarding the operation of a Nubia device are answered directly. If a hardware defect is found within or outside of the warranty period, Nubia and B2X offer a 48-hour exchange service so that customers can be in possession of a functioning smartphone again as quickly as possible.
“We’re excited to continue our young but already very successful collaboration with B2X in the US,” says Tony Fang, the Global Aftersales Director for global customer service at Nubia. “With our entry into the North American market, we’re writing the next chapter of Nubia’s growth story. Our focus is always on our customers. We want to make first-class, unique smartphones and offer our customers a perfect service experience if they ever need help. We’re pleased to have an experienced partner like B2X at our side who supports us in fulfilling this promise.”
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