Claret Capital Partners backs EdgeTier to accelerate agentic AI-powered customer insight

We’re delighted to announce an investment through Fund IV in Dublin-headquartered EdgeTier, an AI-powered customer service intelligence platform, which analyses customer conversational data to help companies improve their customer service.

Founded in 2017 by Shane Lynn PhD, Bart Lehane PhD, and Ciarán Tobin, EdgeTier has grown to over 70 employees serving more than 50 blue-chip clients across Europe and the US, including TUI, Abercrombie & Fitch, Ryanair and Wolt.

EdgeTier enables contact centres to improve customer experience by acting as the analyst that understand 100% of customer interactions in real time. Its platform provides proactive insight into emerging issues and the root causes of customer contact, while also helping businesses identify agent performance trends and coaching opportunities. EdgeTier’s agentic AI powered platform integrates with leading customer support and contact centre platforms, including Salesforce, Zendesk, Genesys, NICE, Intercom and LivePerson, enabling companies to reach new levels of insight across their customer communications.

The investment reflects EdgeTier’s genuinely differentiated product, its enterprise customer base and impressive core retention, all built by an exceptional technical founding team.

Emma Jones, Senior Investment Analyst, at Claret Capital Partners commented:

“EdgeTier has built a really compelling product that delivers clear value to its customers, with an impressive blue-chip customer base to show for it. We’re excited to partner with a great team and support them through the next stage of their growth”.